Update - Dear BrokerBay User,
We would like to provide you with an update regarding the visibility of user profile data on the BrokerBay platform. This specifically impacted selected users and offices in Ontario, Canada.
Restoring full visibility to the last users and offices still impacted continues to be our highest priority. An updated solution was deployed this afternoon to restore additional visibility for edge cases. This included further remediation efforts for a subset of users who were able to see their profile and office but not their listings.
Our next update will be provided on Tuesday afternoon. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 25, 2025 - 21:07 EDT
We would like to provide you with an update regarding the visibility of user profile data on the BrokerBay platform. This specifically impacted selected users and offices in Ontario, Canada.
Restoring full visibility to the last users and offices still impacted continues to be our highest priority. An updated solution was deployed this afternoon to restore additional visibility for edge cases. This included further remediation efforts for a subset of users who were able to see their profile and office but not their listings.
Our next update will be provided on Tuesday afternoon. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 25, 2025 - 21:07 EDT
Update - Dear BrokerBay User,
We would like to provide you with an update regarding visibility of user profile data on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Restoring full visibility to the even smaller number of users and offices still impacted continues to be our highest priority. Additional progress was made restoring visibility for users into their profiles, offices and listings alongside their listing configurations and electronic lockboxes.
An updated solution was deployed this morning to restore additional visibility for certain cases. This included remediation efforts for a subset of users who were able to see their profile and listings but not their office information. This also included remediation efforts for a subset of users who had difficulty seeing Brantford-area data.
Our next update will be provided on Monday. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 24, 2025 - 14:38 EDT
We would like to provide you with an update regarding visibility of user profile data on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Restoring full visibility to the even smaller number of users and offices still impacted continues to be our highest priority. Additional progress was made restoring visibility for users into their profiles, offices and listings alongside their listing configurations and electronic lockboxes.
An updated solution was deployed this morning to restore additional visibility for certain cases. This included remediation efforts for a subset of users who were able to see their profile and listings but not their office information. This also included remediation efforts for a subset of users who had difficulty seeing Brantford-area data.
Our next update will be provided on Monday. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 24, 2025 - 14:38 EDT
Update - Dear BrokerBay User,
We would like to provide you with an update regarding visibility of user profile data on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Restoring full visibility to the small number of users and offices still impacted continues to be our highest priority. Further progress was made restoring visibility for users into their profiles, offices and listings alongside their listing configurations and electronic lockboxes.
An updated solution was deployed this afternoon to restore additional visibility for certain cases. This included remediation efforts for a subset of users who had difficulty seeing older listing data. This also included remediation efforts for a subset of users who had difficulty seeing Barrie-area data.
Our next update will be provided on Monday. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 23, 2025 - 19:33 EDT
We would like to provide you with an update regarding visibility of user profile data on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Restoring full visibility to the small number of users and offices still impacted continues to be our highest priority. Further progress was made restoring visibility for users into their profiles, offices and listings alongside their listing configurations and electronic lockboxes.
An updated solution was deployed this afternoon to restore additional visibility for certain cases. This included remediation efforts for a subset of users who had difficulty seeing older listing data. This also included remediation efforts for a subset of users who had difficulty seeing Barrie-area data.
Our next update will be provided on Monday. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 23, 2025 - 19:33 EDT
Monitoring - Dear BrokerBay User,
We would like to provide you with an update regarding the issue impacting visibility of user profile data on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Restoring full visibility to the users and offices still impacted after today’s actions continues to be our highest priority. Significant progress was made restoring visibility for users into their profiles, offices and listings alongside their listing configurations and electronic lockboxes.
An updated solution was deployed this evening to restore additional visibility. This included remediation efforts for a smaller subset of users who continued to experience access issues due to Pending Transfers.
Our next update will be provided before 1pm EST. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 22, 2025 - 20:04 EDT
We would like to provide you with an update regarding the issue impacting visibility of user profile data on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Restoring full visibility to the users and offices still impacted after today’s actions continues to be our highest priority. Significant progress was made restoring visibility for users into their profiles, offices and listings alongside their listing configurations and electronic lockboxes.
An updated solution was deployed this evening to restore additional visibility. This included remediation efforts for a smaller subset of users who continued to experience access issues due to Pending Transfers.
Our next update will be provided before 1pm EST. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 22, 2025 - 20:04 EDT
Update - Dear BrokerBay User,
We would like to provide you with an update regarding the issue impacting visibility of user profile data (including listing and electronic lockboxes) on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
We continue to work with the highest priority on restoring full visibility to impacted users and offices. An updated solution is actively being deployed overnight to continue to restore additional visibility. We anticipate having a more complete view of progress tomorrow morning, which will help us assess remaining work to be completed.
Our next update will be provided before 10am EST. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 20, 2025 - 22:29 EDT
We would like to provide you with an update regarding the issue impacting visibility of user profile data (including listing and electronic lockboxes) on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
We continue to work with the highest priority on restoring full visibility to impacted users and offices. An updated solution is actively being deployed overnight to continue to restore additional visibility. We anticipate having a more complete view of progress tomorrow morning, which will help us assess remaining work to be completed.
Our next update will be provided before 10am EST. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 20, 2025 - 22:29 EDT
Update - Dear BrokerBay User,
We would like to provide you with an update regarding the issue impacting the functionality of user profile visibility on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Overnight, an initial solution was deployed to restore visibility to impacted users and offices. The deployment was not a complete solution for the user experience and secondary impacts to functionality for these users and offices are remaining; this includes Electronic Lockbox and Listing visibility. We continue to work on restoring full visibility to impacted users and offices.
Our next update will be provided before 6pm EST. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 20, 2025 - 15:44 EDT
We would like to provide you with an update regarding the issue impacting the functionality of user profile visibility on the BrokerBay platform. This specifically impacts selected users and offices in Ontario, Canada.
Overnight, an initial solution was deployed to restore visibility to impacted users and offices. The deployment was not a complete solution for the user experience and secondary impacts to functionality for these users and offices are remaining; this includes Electronic Lockbox and Listing visibility. We continue to work on restoring full visibility to impacted users and offices.
Our next update will be provided before 6pm EST. Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 20, 2025 - 15:44 EDT
Identified - Dear BrokerBay User,
We would like to provide you with an update regarding the issue affecting the BrokerBay platform, including user profile visibility and SMS notifications.
Regarding SMS notifications, full operation of this functionality has returned in all markets. Any SMS messages sent this morning or afternoon were delivered to the recipient before 5pm EST. Any new messages are being sent as expected. We will now closely monitor the situation to ensure no further actions are needed.
Regarding user profile visibility, our team has isolated the cause. During the overnight hours, a solution is being deployed to restore visibility to impacted users and offices. Those impacted should expect to see improvement overnight as their location is adjusted. We will provide an update after all users/offices impacted have been completed.
Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 19, 2025 - 23:16 EDT
We would like to provide you with an update regarding the issue affecting the BrokerBay platform, including user profile visibility and SMS notifications.
Regarding SMS notifications, full operation of this functionality has returned in all markets. Any SMS messages sent this morning or afternoon were delivered to the recipient before 5pm EST. Any new messages are being sent as expected. We will now closely monitor the situation to ensure no further actions are needed.
Regarding user profile visibility, our team has isolated the cause. During the overnight hours, a solution is being deployed to restore visibility to impacted users and offices. Those impacted should expect to see improvement overnight as their location is adjusted. We will provide an update after all users/offices impacted have been completed.
Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 19, 2025 - 23:16 EDT
Investigating - Dear BrokerBay User,
We are aware of a newly-reported issue that may affect user experience with the BrokerBay platform, including user profile visibility and sms notifications. We are investigating and will follow up with more details as they become available.
Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 19, 2025 - 15:39 EDT
We are aware of a newly-reported issue that may affect user experience with the BrokerBay platform, including user profile visibility and sms notifications. We are investigating and will follow up with more details as they become available.
Please reach out to us at support@brokerbay.com with any questions.
Thank you for your patience,
The BrokerBay Team
Aug 19, 2025 - 15:39 EDT
BrokerBay System
Degraded Performance
Website
?
Degraded Performance
Mobile App
?
Degraded Performance
Chat System
?
Operational
MLS Listing Feeds (CAN)
Operational
Listing Feed - PropTX
?
Operational
Listing Feed - ITSO
?
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.