Update - Dear BrokerBay User,

The BrokerBay platform, including the website and mobile app, is currently experiencing an access issue.

This may result in you and your members experiencing difficulties logging into BrokerBay directly, either at edge.brokerbay.com or via the mobile app. Please note this does not impact single sign on or other non-direct login methods available through the MLS to licensed users. Our team is still working to identify a solution to resolve this as quickly as possible.

We will provide an update on any changes and when the issue is resolved. Please reach out to us at support@brokerbay.com with any questions.

Thank you for your patience,
The BrokerBay Team

Jul 15, 2025 - 17:46 EDT
Identified - Dear BrokerBay User,

The BrokerBay platform, including the website and mobile app, is currently experiencing an issue. This results in your and your members experiencing difficulties logging into our platform. Our team has isolated the cause and is now working to identify a solution to resolve it as quickly as possible.

We will provide an update on any changes and when the issue is resolved. Please reach out to us at support@brokerbay.com with any questions.

Thank you for your patience,
The BrokerBay Team

Jul 15, 2025 - 11:27 EDT
Investigating - Dear BrokerBay User,

We are aware of a newly-reported issue that may adversely affect user experience with the BrokerBay platform, including the website and mobile app. We are investigating and will follow up with more details as they become available.

Please reach out to us at support@brokerbay.com with any questions.

Thank you for your patience,
The BrokerBay Team

Jul 15, 2025 - 10:38 EDT
BrokerBay System Major Outage
90 days ago
99.11 % uptime
Today
Website ? Partial Outage
90 days ago
98.3 % uptime
Today
Mobile App ? Major Outage
90 days ago
99.3 % uptime
Today
Chat System ? Partial Outage
90 days ago
99.74 % uptime
Today
MLS Listing Feeds (CAN) Operational
90 days ago
95.51 % uptime
Today
Listing Feed - PropTX ? Operational
90 days ago
92.02 % uptime
Today
Listing Feed - ITSO ? Operational
90 days ago
99.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Jul 16, 2025

No incidents reported today.

Jul 15, 2025

Unresolved incident: Notification of BrokerBay Issue - Platform.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025
Resolved - Dear BrokerBay User,

The earlier issue with the BrokerBay Platform has been resolved. We apologize for any inconvenience this has caused you or your members.

Please reach out to us at support@brokerbay.com with any questions.

Thank you,
The BrokerBay Team

Jul 7, 12:25 EDT
Monitoring - Dear BrokerBay User,

We would like to provide you with an update regarding the earlier issue affecting the BrokerBay Platform's ITSO Listing Connection. This impacted users in ITSO only, within Ontario, Canada. We have identified the root cause and implemented a priority adjustment to resolve the issue.

We will now closely monitor the situation to ensure no further adjustments are needed. Please reach out to us at support@brokerbay.com with any questions.

Thank You,
The BrokerBay Team

Jul 7, 12:25 EDT
Investigating - Dear BrokerBay User,

The BrokerBay platform is currently experiencing an issue with the automated listing pull within the Information Technology Systems Ontario market, known as ITSO. This impacts ITSO (Ontario, Canada) market users only. We are investigating and will follow up with more details as they become available.

In the meantime, ITSO listings and photos will take longer than usual to appear on BrokerBay. Please reach out to us at support@brokerbay.com should your listing not appear within an hour. Please note photos may take longer to appear automatically but can also be uploaded manually to BrokerBay once your listing is present.

We will provide an update on any changes and when the issue is resolved.

Thank you for your patience,
The BrokerBay Team

Jul 4, 16:48 EDT
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025
Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.